Instructional+Design+Team


 * ~ Editor's Note ||
 * //It's great that we're actually using the wiki! Being able to see what other team members are creating is necessary for a comprehensive training program. The only problem is, it should be a bit more than just notes.//

//As is, this page makes no sense to somebody not in the Instructional Design Team, and should be edited for clarity.// user:ZachGilson ||

Bill & Tony

**Instructional Plan - Outline** **IC President’s Hosts**

Being a President’s Host comes with a lot of responsibility, especially since it is now a paid position. The main focus of the job is to give campus tours to prospective students and their families. It is imperative that a positive image of the college is portrayed on the tour that is given. The impressions that the prospects and families get are extremely important to the sale of the school. In order to maintain a level of excellence, the tour guide program must be standardized to ensure that all families and prospective students are receiving the same amount of information and are seeing the same important stops on campus. In order to do this, new tour guides will now be trained in a standard method through through a series of organized steps. In order to standardize the material, a new online learning site will be created. This site will contain all pertinent information as well as supplemental videos, images, and tests. Trainees will learn the information they need to present on tours as well as efficient skills to give a proper tour.

**Current Reality:**  Current training consists of a one-day, six hour training session at the beginning of each semester after which the guides take an extensive written exam. Following the exam, the guides are involved in giving three tours in tandem with an established guide: One as an observer, one where they contribute giving 50% of the tour, and one where the new guide gives the whole tour while the other observes for quality. In an ideal situation, this would seem to be an effective instructional method. The problem with this method currently is that many of these guides cannot attend this training, which is only available once a semester. These tour guides are forced to rely on their on prior knowledge and their own personal tour root (as well as possible biases, i.e avoiding the music school as a Park student with no knowledge of it, etc.). There is little standardization of this tour, which results in a varying route and experience for those involved.

**Ideal State:**  In an ideal situation, every President’s Host candidate would attend training for their duties at the time offered. A standardized (or at least more standardized) route for the tour will be set. The host will be able to recall information necessary for each stop on the tour. The host will also be able to answer all but the most complicated of the questions from students and parents/guardians.

The new tour guides will:
 * 1) Complete an online tutorial for each section of the campus tour
 * 2) Complete and pass an online test for each tutorial, and a final cumulative exam
 * 3) Complete periodic supplemental tutorials, for various topics through out the year
 * 4) Utilize the online calendar and chat features to organize their work schedule

**Gaps in Instruction:** The current gap lies not in the instruction content, but in its delivery. The instruction fails because of the amount of end users it is able to reach. Because the training is only offered once per semester, and may come in conflict with the learner’s schedule, they may not be able to attend, thus reducing the effectiveness of the training greatly.

**Solutions:** In order to address the gaps present in the current training structure of IC President’s Hosts, we propose an e-learning initiative in which the learners see a video on a campus tour and then use a series of online tutorials to learn about each aspect or building at Ithaca College. At the end of the tutorial of each section, the learner will take an exam to gauge their learning in a formative manner. At the completion of the tutorial, the learner will take a comprehensive exam in summative evaluation of what the user has learned.

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> We will analyze our intentions using Gagne’s 9 Events of Instruction:

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Gain Attention:** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. Video of current campus tour <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. Interactive tutorials with campus tour information

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Inform the Learner of Objectives** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. Objectives will be given with the first all campus tutorial <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> The new objectives will be to: <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-left: 72pt; margin-top: 0pt; text-decoration: none; vertical-align: baseline;">Complete a campus tour using the guidelines given by the admissions office. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-left: 72pt; margin-top: 0pt; text-decoration: none; vertical-align: baseline;">Complete all online tutorials and pass the tests <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-left: 72pt; margin-top: 0pt; text-decoration: none; vertical-align: baseline;">Use the online chat and calendar to organize schedules <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">2. All expectations will also be clearly stated at the end of each tutorial

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Stimulate Recall of Prior Learning** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. The first tutorial will have a interactive map that allows tour guides to read prompts and find buildings based on what they already know.

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Present the Stimulus Material** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. At the beginning of each tutorial the tour guide will be given an outline of what they will learn. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. On the homepage of the website, each tutorial will be broken up into categories of different topics and areas of the campus.

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Provide Learner Guidance** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. After each tutorial is finished the new tour guide will have access to all materials. They will be able to revisit each section to review the information.

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Elicit Performance** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. Breaking up the learning into tutorial sections will allow the users to learn chunks of information rather than merely having it all thrown at them. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. At the end of each tutorial section there will be a short review of the information presented before the exam. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 3. Before the final exam there will be an opportunity to look back to the information in review.

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Give Feedback** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. At the end of the online learning, each tour guide will be given a review <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> what they need to work on, what they did well

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Assess Performance** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. After each tutorial is completed there will be a written exam. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. After all tutorials are completed there will be a final written exam. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> Final exam will contain 100 multiple choice questions from each section <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 15 short answer questions. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 3. The Admissions directors will have the ability to read and grade each written test

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 14pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Evaluation** <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">We intend to measure the effectiveness of this eLearning initiative in three ways: <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. Number of trainees to complete the training as compared to previous numbers: As the goal of putting this training online is to boost attendance, this should be a natural way to evaluate <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. Survey of trainees and President’s Hosts staff: This will provide feedback from staff on how effective they found the training to be. <span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 3. Surveys of visiting student/parents: If there is any marked improvement or decline in the satisfaction of visitors, the training will need to be adjusted accordingly.

<span style="background-color: transparent; color: #000000; font-family: Times New Roman; font-size: 12pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">**Current Plan:**

Interactive map to learn from with questions, facts video quiz.